Put your order number in the subject line if you have one. For a guarantee claim, attach the authority's rejection document. For a privacy request, put "Privacy" in the subject.
Phone
516-231-9449
Leave a message if nobody picks up and we call you back.
Biometric Photos LLC
11 East 86th Street, 20th Floor
New York, NY 10028
Before you write
Most questions are answered on your order page, linked from your receipt email: the download, the pickup location and ready time, the tracking for mailed prints, and the delete now link.
Where is my photo? The download email goes out within a minute of payment. Check your spam folder, then your order page, linked from your receipt. Still nothing? Email us your order number and we resend it.
A check keeps failing. The screen names the check and the fix. If you have tried the fix and it still fails, email us the photo and the message on the screen.
The authority rejected my photo. If you bought the Expert check & acceptance guarantee, email the rejection document within 14 days and you get double your money back. the guarantee page
I want my photo deleted now. Press delete now on your order page. It is gone at once. Everything is deleted 30 days after delivery in any case.
We are a private company. We are not part of the US Department of State, USCIS or any government agency, and we cannot check the status of your passport or immigration application. For that, use travel.state.gov or your USCIS online account.